Our agents will be trained internally, so they will have the right basic competences. Afterwards, they will be systematically trained to be able to work for specific customers and individual projects.
Agents work in a fixed team and focus on 1 or 2 customers. This allows them the opportunity to thoroughly get to know their customers. After all, they are an extension of you. We work without digital scripts. We feel that this would be detrimental to the authenticity. And this, by the way, is one of our USPs, together with quality.
Our agents are 35 years old, averagely, have regular employment and are seniors in terms of experience. No students, no temps.